Terms and Conditions

Please read these terms and conditions for Glasgow Golf Studio so that you can get the most out of your membership. You must know our responsibilities to you and your responsibilities to us.


PART A – TERMS OF MEMBERSHIP

Definitions that apply to part A

You- Lead member

We and us – Glasgow Golf Studio

1.     Responsibility as a member

·      You must abide by the terms of the membership. Each member who signs up to the membership will be responsible under the agreement.

2.     Notice

·      We calculate your membership in whole calendar months. This means the following applies.

·      Where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one months’ notice to end your membership and we receive your notice on 23 September, your notice will start from 1 October. It will run out on 31 October. You will pay one more direct debit on 1 November after giving notice. The only exception to this is if you give us notice at the beginning of a month. If we receive notice up to and including the fourth day of the month, we will treat it as if we received it on the first day and the notice period will run from that day.

·      If you want to give notice, it must be in writing (addressed to Glasgow Golf Suite, Wing 1, 15 Edison Street, Hillington G52 4JW). We can also accept notice by email.

·      Your notice is not effective until we have received it. We strongly advise that when you give notice, you get proof that it has been received. If sending by post, we recommend recorded delivery. If you send by email, be sure to include a delivery receipt.

·      On the final day of your membership, we will require you to return your keys/fob.

·      We will confirm receipt of your notice within 10 days of receiving it.

·      If we need to give notice to you, it will be addressed to the details on file. If we give notice during a month, it will be run from the first day of the following month.

3.     Membership Length

·      Your membership will begin on the day you make your membership application and sign up to a direct debit.

·      Your membership will run for the initial period which is at least 12 full calendar months and will continue indefinitely until you give us at least three full calendar months’ notice in writing in line with 2 (notice).

·      This means that for standard annual membership and standard monthly membership your minimum commitment is to pay for the first 12 full calendar months of your membership with us.

·      If you wish to switch level of membership after the initial period, we require one full calendar months’ notice. Similar to our cancelation policy, we will action any request up to the fourth day of the month and treat it as if received on the first of the month.

·      If you wish to end your membership after the initial period, you can give us one calendar months’ notice. As long as we receive your notice up to and including the first day of the final calendar month of your initial period, we will end your membership after the 12 month initial period. If we do not receive it before this date, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following calendar month and your membership will not end until 3 months after that date.

4.     Starting your membership

·       You may have to pay a joining fee when you apply for your membership

·       You will need to pay an amount to cover your membership from the day that you join until the first of the following month when your direct debit will begin. If you join after the 20th of the month, you will be required to pay for the remainder of that month plus the whole of the next month.

·       If you change your mind about joining, all you need to do is give notice in writing. We will refund any fees you have already paid and your entire membership will end. You can do this at any time up to seven working days after you make your application.

·       For standard annual membership, your membership is due every year and covers the year to come. You must pay for your membership by making one payment each year.

·       For standard monthly membership, your fees are due on the 1st of every month and cover that month. You must agree for monthly payments to be taken each month.

Guests

·       A member may bring up to 3 guests with them to their slot.

·       The guest must be booked in online.

·       You will incur a change of 1 Credit for each guest.

·       Bookings are monitored on CCTV and number of guests will be checked.

·       You are responsible for your guest and must always stay with them, ensuring the guests keep to the rules and regulations set out in Part B.

Cancellation of Membership

·       Only you can give notice to end your membership

·       You must continue to pay your fees until your membership has ended.

·       All information on ending your membership is detailed in “Notice”.

·       You must return your keys/fob once you have ended your membership. As detailed in “Notice”, we require written confirmation of your cancellation and keys must be returned.

·       You must not enter the Golf studio after your membership has ended.

Ending your membership early

·       At any time you can end your membership if you are suffering from a medical condition which means you are unable to use the facilities offered (this does not include pregnancy but does include a medical condition that arises during pregnancy).

·       You lose your employment or are declared insolvent (Proof required)

·       You are being relocated out with 20 miles of Glasgow Golf Studio.

To end your membership due to one of these reasons listed above, you must give us notice in writing in line with “Notice” section above. You must also provide evidence related to your reason for ending the membership early. Your membership will end on the last day on the month in which we receive your notice, keys, and suitable evidence.

You must provide suitable evidence, but you do not have to provide this at the same time as you give notice.

Increase In membership Fees

·       At any time you can end your membership if we give you notice of an increase in your membership fee of more than either 1% above the rate of inflation or 3% whichever is higher. The rate of inflation means the Retail Prices Index All items 12 – month percentage change published by the Office for National Statistics for the July before the date on which we give you notice.

·       You must give us notice in writing in line with “Notice”.

Cancelling your membership

·       We can cancel your entire membership under the following circumstances:

-       If you or a guest repeatedly break the membership agreement

-       If, with your knowledge or permission, someone else uses your membership to gain entry to the Golf suite. This includes handing out keys to another person other than the listed member.

-       If we receive a complaint about your behavior, noise level or adherence to the terms.

If you do not pay your membership when it is due

·       If you do not pay your membership fee when it is due, we will write to you to let you know. We will try to take this payment from your account again, later in the month. If this is unsuccessful, we will try to take payment again the following month for the amount you have missed and the amount due.

·       We may refer any missed payments, including any future payments that are due as part of your contract ( for example , payments owed as part of the initial period of membership) to a debt collection agency.

·       If you fall behind with your payments for more than 30 days, we will charge an administration fee of £50 plus £10 for every missed payment.

·       We will prevent you entering the Studio if membership has not been paid.

·       Cancelling your direct debit/ payment with the bank, does not mean you have given us notice to end your membership. Notice must be given as outlined in the terms.

Complaints

·      We are commited to making sure our members are satisfied with the service we provide but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate and sort the matter out.

·      If you have a complaint you should first tell a member of staff at your club. If you are not satisfied with their response, you should contact the manager on duty at your club. If you are still not satisfied with the general manager’s response, you can write to either the area manager or regional director of your club at our head office.

Liability

·      We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of your club.

·      We do not accept liability for the injury or death of a member ,child or guest that may happen within the premises or on the grounds of your club other than liability which arises from our negligence.

·      Nothing in these terms and conditions is meant to limit any rights you may have as a consumer.

Data Protection

·      We keep to the Data Protection Act 1998

·      We will deal with all information we hold about you sensitively, in line with the Data Protection Act 1998. If you wish us to change any information or you wish to request what information we hold about you, please get in touch and this will be arranged.

Children

·      We welcome children to come along to our facility. We ask that they behave reasonably . They must not put themselves or others in danger or prevent other members enjoying the club facilities. If your child is behaving unreasonably, we have the right to speak to your child and yourself about this. CCTV is in place within the studio.

·      We request that children do not touch the tea/ coffee machine at any point. This must only be used by adults.

PART B

RULES AND REGULATIONS FOR USING CLUB FACILITIES

General health and safety

·      As your safety is our main priority, you must pay attention to all signs relating to health and safety within the building.

·      Fire exits are clearly marked. If you hear the fire alarm, you should make your way out of the building

·      We do not allow pets (except working assistance dogs)

·      If you suffer an accident or injury in the premises, you must report this as soon as possible.

·      For legal and health reasons, you must not smoke within the premises or buildings.

·      While you are at the suite, we expect you to behave appropriately, respectfully  and politely.

·      You should not use the facilities if you have an infectious illness.

·      You must wear appropriate footwear – trainers or golf shoes so as not to damage the surface.

Car Park

·      You are only entitled to use the car park while using the facilities. You must only park in the spaces within our car park.

·      We do not guarantee that parking is available within the suite facilities.

·      You park in the car park at your own risk. We do not accept any liability for any loss or damage to your car or personal belongings in it, while you are in our car park.

Photographs

·      You may take photographs and video recordings in your club for your own personal use, provided that you keep to the rules displayed above.

·      You must not take photographs or videos of children under 18, other than your own.

·      If another member or tenant is unhappy with you filming them, we may ask you to show us any images which you have taken in the club and delete them if appropriate. These images must also be removed from any social media accounts if we do not approve of them.